Last Updated: June 12, 2026

1. Introduction

Thank you for partnering with me in this process. I'm excited to help your family achieve more and better sleep. This document outlines the terms and agreements for our collaboration. It's straightforward, and I've done my best to keep it in plain language. Please take a moment to review it, and if everything looks good, we'll get started!

1. The Goal

My primary goal is to help your child achieve safe, stress-free, quality sleep, and to help you get more of that quality sleep too! Based on the information you've shared, other goals might include: helping your child fall asleep and fall back to sleep independently, eliminating the last night feed, and creating a happy bedtime routine that feels like quality time for the entire family.

2. What I Expect from You

To ensure success, I ask that you take the time to carefully read through the Sleep Plan I create for you. It’s important that anyone else involved in the child’s care also reads and understands the plan, so you can work together to implement it as much as possible.

I will walk you through the plan during our consultation call, and I expect you to provide me with accurate and honest information about your child’s sleep habits. Consistency and active participation from your side are key.

To ensure the success of the services, you agree to:

• Complete the intake questionnaire within 3 days of payment.

• Implement the sleep plan as outlined, understanding that results depend on consistency and your active participation.

Upon completion of the services, you agree to provide a brief feedback or review to help improve the quality of the services offered.

3. What You Can Expect from Me

I will be here as your partner, coach, and cheerleader. You can text me every day during our agreed 3-week support period with any questions or concerns you have. I will respond as quickly as possible, but always within 12 hours on weekdays and 24 hours on weekends.

Included:

• 2x 45-minute video consultation to discuss sleep basics, feeding routines, etc.

• Your personalized sleep plan tailored to your baby’s age and developmental stage.

• One follow-up email or call to address any questions after implementing the plan.

• Tips for transitioning into longer sleep stretches as your baby grows.

• Tips for establishing routines and managing feeding/sleep schedules.

4. Confidentiality and Data Protection

Queen City Pediatric Sleep Solutions is committed to protecting your privacy in accordance with applicable laws (e.g., GDPR, PIPEDA, LGPD, Australia’s Privacy Act). Personal data, including your name, contact details, and child’s information, will be:

• Collected only for the purpose of providing services.

• Stored securely and not shared without your explicit consent, except as required by law.

• Your data will be retained for one year after the completion of services unless otherwise mandated.

You have the right to request access, correction, or deletion of your data, subject to legal requirements. Contact Kellie Ollenberger for data-related inquiries.

5. Testimonial & Media Release

Your personal and family-related information, including sleep logs, family details, and other sensitive data, will be kept strictly confidential in accordance with applicable privacy laws (e.g., GDPR, PIPEDA). However, I may use anonymized materials from our work together for promotional purposes, such as testimonials, case studies, or educational materials. These may include quotes, generalized descriptions of the sleep plan, or anonymized screenshots that do not identify you or your family.

If you prefer that your information not be used in this way, please inform me in writing at kellie@queencitypediatricsleepsolutions.com. If you choose to provide a testimonial, you grant permission for its use in marketing and educational materials.

6. Payments & Refunds

The total cost for the sleep consulting services is $350 USD for Newborn Sleep Support, $450 for Infant Sleep Support and $550 for Toddler Sleep Support. Payment is due in full before the sleep plan is provided.

Cancellation & Refunds: Cancellations within [e.g., 24 hours] of signing receive a full refund if services haven’t started minus a 50 USD administration fee. Please note that once the payment is processed and the Sleep Plan has been started, the payment is non-refundable.

Expiry Clause: This package includes two consultation calls and three weeks of follow-up text support. All support must be used within 30 days from the date of the Sleep Plan implementation. Any unused calls or follow-up support will expire after this period and cannot be refunded or transferred.

7. Limitations

Services are provided based on Queen City Pediatric Sleep Solutions' expertise as a sleep consultant and do not constitute medical, psychological, or legal advice. Consult a qualified professional for health-related concerns. Outcomes vary by individual, and no specific results are guaranteed. This service is intended for use by adults for their minor children and complies with laws protecting children’s privacy (e.g., COPPA in the U.S.).

8. Cancellation and Rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment. If you do not provide the required notice, additional charges may apply. Timely communication is essential for effective support. If I do not receive a response to my messages within a reasonable timeframe, it may impact the level of support I can provide. Continuous non-responsiveness may result in the termination of my services.

Force Majeure: In the event of unforeseen circumstances or force majeure (e.g., illness, natural disasters), both parties agree to communicate and reschedule sessions as needed.

9. Intellectual Property

All materials, resources, and tools provided as part of the sleep consulting program remain the intellectual property of Queen City Pediatric Sleep Solutions. You are not permitted to share, reproduce, or distribute the Sleep Plan or any associated materials to third parties without prior written consent from me.

10. Disclaimer

Please note that Queen City Pediatric Sleep Solutions is a sleep consulting service and not a medical provider. The advice and recommendations provided are based on expertise and experience, not medical training. You acknowledge that:

• You are responsible for deciding how to use the Sleep Plan and for consulting a pediatrician for any health concerns.

• Queen City Pediatric Sleep Solutions is not liable for outcomes resulting from your implementation or misuse of the advice.

• By signing this agreement, you release Queen City Pediatric Sleep Solutions from any legal claims arising from the services, to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold Queen City Pediatric Sleep Solutions harmless from any and all claims, losses, damages, and expenses (including attorney fees) arising out of your use of the Sleep Plan or any services provided, to the extent permitted by law.

12. Compliance with Local Laws

This agreement aligns with international standards but may be subject to additional requirements in your jurisdiction. You are responsible for informing Queen City Pediatric Sleep Solutions of any specific local legal obligations.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of North Carolina, USA, without regard to its conflicts of law principles.

Final Thoughts

If you have any questions or concerns after reading these terms of purchase please don’t hesitate to reach out. I’m excited to help you get the sleep you and your family need and deserve!

By checking the 'I've read the Terms of Purchase' box during checkout, both parties agree to the terms outlined above and commit to working together in a professional and mutually beneficial manner.